How much your guest comments are important for you and do affect on your service quality? Undoubtedly, your answer must be 100%, because you work for your customers' satisfaction and they pay for that, so they will hav...

Does the way guests find your hotel website matter? We’ve put together 8 questions to tell you where your guests come from, and how they behave once they’re on your hotel website. These questions are for the ho...

The rise of artificial intelligence and machine learning has led to a wide range of online marketing solutions that are driving higher conversions and improved customer service. In the hotel industry the arrival of the...

There’s nothing as captivating as a good story, A story that lures you in, gets you engaged and compels you to do something. There’s a reason why “storytelling” has been one of the biggest buzzwords for hotel mar...

It is important for any business to have their own website, if you have a business and don’t have a website, you are losing out on great opportunities for your business. A website itself can be used to accomplish...